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Keeping North American Freight Moving

A Message From Our President

A Message From Our President
We delivered high-value, innovative solutions to the freight rail industry through the efforts and contributions of our most valuable asset: our people. Allen West, President & CEO of Railinc

About Railinc

About Railinc

Railinc creates innovative and cutting-edge technology solutions for the rail industry.

These solutions are helping to make our transportation infrastructure safer and are helping railroads and their customers deliver resources and consumer products more efficiently and at a lower cost. Railinc is the largest single source of real-time accurate interline rail data for the North American railroad system.

Staff employed with Railinc
Established In Cary, NC
Revenue by Customer Type
Through December 31, 2019

Hear From Our Team

Hear From Our Team
At Railinc I love that I can use really interesting technology to focus on a problem and figure out, ‘How do we do this better?
- Arvind Barimar
Railinc Sr. Software Engineer

2019 Railinc Highlights

2019 Railinc Highlights

Location Management Project Enables Industry-Wide GIS Data-Sharing Capabilities

Location data is a critical component in a growing number of industry efforts related to asset management, energy management, incident management, and transportation management. 2019 marked the completion of Phase 3 of Railinc’s Location Management program roadmap, which advanced development of a centralized repository for railroad GIS information to support efforts aimed at increasing safety and network efficiency.

Accomplishments in 2019 included deploying the Rail Industry GIS (RIGIS) Portal, developed to enable the collaborative review and adjudication of railroad GIS data; delivering GIS data updates to the Clear Path Map™ to reflect recent changes in the Chicago terminal; and completing two studies related to railroad GIS data quality and event reporting location information.

“This is such an impressive system. I have been in Chicago for 12 years, and until I came to the CIROC, I never would have believed the degree of inter-carrier cooperation necessary to achieve what Railinc is doing.”
- ClearPath User

What’s Next?

2020’s work will build on recommendations from data quality assessments performed in 2019 to develop strategic initiatives addressing common GIS data quality standards. Railinc will also continue to move forward with establishing an extensible framework to support emerging industry needs for location data and implementing change management processes between RIGIS and the Clear Path™ System to sustain critical application functionality for stakeholders in Chicago.

Multi-Level Pool Billing Data Exchange is Released

In 2019, Railinc completed the production deployment of Multi-Level Pool Billing Data Exchange (MLPB), a tool that enables railroads to reconcile its pool billable charges electronically and simplify invoice settlements by leveraging the Railroad Clearinghouse. The tool – which achieved 100 percent adoption – gives railroads the ability to make better, data-driven decisions as it accelerates and streamlines the billing process. In addition to its release, MLPB also introduced an exception management process flow that allows stakeholders to expediently address and resolve pricing discrepancies.

What’s Next?

MLPB will further grow its exception management flow in 2020 by enhancing reporting capabilities, adding a business-to-business integration and continuing to add edits. Railinc will also begin development on a time standardization process for repairs using the application.

Air Slip Support for Regulatory Modernization Provides Industry Value

As the freight rail industry works toward eliminating inefficiencies and increasing equipment velocity through regulatory modernization, Railinc is focused on identifying ways its applications and systems can be used to support the implementation of a more modernized railcar inspection regimen. Providing accurate, timely rail car mileage information to shippers is an essential building block for progressing regulatory changes, and in 2019 Railinc worked to improve data quality by building a new model for calculating mileage that uses an innovative and intuitive algorithm to make calculations. Due to this year’s success in improving the accuracy of mileage reports, railroads will be able to make better informed operational decisions during block swapping. The electronic air slip is projected to realize $75 million annually in cost savings for the industry.

“In order to help successfully track individual cars and their mileage from last inspection, Railinc is a critical solution partner. The benefits of leveraging Railinc to store, calculate and share this vital car information is monumental for the Class I’s in our train scheduling process. We are excited to work with Railinc for this industry solution.”
- Joe Kerber, BNSF

What’s Next?

In 2020, Railinc will begin comparative analysis studies with several Class I railroads to pinpoint mileage tracking discrepancies and dissect the source of error, determining whether it’s algorithmic or tracking-based and how to circumvent it. The project will also look to include Class II and Class III short line railroads in its efforts by the end of the year.

On Track for Future Innovation

On Track for Future Innovation

Railinc is consistently looking to ensure it is ready to provide value in the next generation of railroading.

Today, the future of the industry looks to be even more reliant on accurate data, intelligent devices, and automation. Railinc is working to position itself as a critical industry partner in that future.

Railinc + Advanced Analytics

Railinc’s growing investment in advanced analytics and modern data science technologies is positioning the company to be able to tackle future complex challenges with innovative, data-driven solutions. The potential is pronounced – in 2019, by introducing big data engineering and AI into an existing mileage standardization project, Railinc was able to identify previously undetected sources of error and deliver statistically significant improvements over existing mileage estimates. By maturing our data sciences program, Railinc will be able to use new tools and build stronger applications that utilize big data processing to provide value to the railroad industry.

“At Railinc, we’re excited to support the industry’s ongoing efforts to enable predictive insights through the deployment of artificial intelligence on scalable cloud infrastructure. In 2019, we took some big steps toward enabling better decision making through industry data, and our team is driving hard to get to more results in 2020.”
- Chris Fusting
Railinc Lead Data Scientist

Railinc + Cloud

From agility and cost-saving benefits to application modernization capabilities, there’s opportunity to be harvested from embracing cloud computing. Following 2019’s work to set a foundation for our future cloud-focused initiatives by creating a cloud application migration multi-year roadmap, Railinc will spend the next several years focusing on migrating most of its industry applications to the cloud and start to leverage cloud-managed services.

Hear From Our Team

Hear From Our Team
What gets me out of bed every morning is working with a team of really dedicated, intelligent people.
- Chris Dovichak
Railinc Product Manager

Projects Review

Projects Review

In 2019, Railinc created innovative and cutting-edge technology solutions for the rail industry.

These solutions are helping to make transportation infrastructure safer and are helping railroads and companies deliver resources and consumer products more efficiently and at a lower cost. Railinc is the largest single source of real-time accurate interline rail data for the North American railroad system.

Average project
success rating
out of 5 stars
Asset Health Strategy Committee
Asset Information Repository (AIR) Value Expansion 2019

This project increased industry efficiency by supporting Class I railroads with updated Asset Health industry data to address repairs across repair locations. Additional efforts also improved bad actor identification, and advanced the collection and analysis of single car air brake test data to further understanding of specific brake system issues over time.

Asset Health Strategy Committee
E-Train – Air Slip Priorities

This project supplemented a move to a more modernized inspection regimen that increases equipment velocity and service levels for shippers through support for the collection and mileage tracking of Class I inspections on freight equipment.

Asset Health Strategy Committee
Inspection Quality Value Expansion 2019

This project completed originally envisioned work to fully standardize and share wayside detector data, data summaries, and equipment alerts. The platform will continue to support future wayside detector requirements.

Asset Health Strategy Committee
Detector Quality Monitoring (2018-2019)

This project enabled the IQ platform to continually monitor detector data and inform detector owners of potential issues such as sensor failures and false reads, by expanding the information feedback to detector owners through new data validation capabilities.

Asset Health Strategy Committee
Technology Driven Train Inspection (Machine Vision)

This project designed for industry technology-driven train inspection standards to be applied to existing and planned vision systems. It developed standards to define applicable automation levels and processes to manage network coverage.

Asset Health Strategy Committee
Equipment Failure Analysis (EFA) Value Expansion 2019 (2019-2020)

This project supported reductions in derailments and mechanical service interruptions by acquiring new component defect data, and enhancing methodologies and data analysis for identifying causes for component failures.

Asset Health Strategy Committee
Automate Multi-Level Pool Billing – Phase 3

This project increased efficiency by converting the current paper-based billing process to one modeled on the electronic Car Repair Billing system. Phase 3 work implemented additional edits and enhancements, provided an exception-handling workflow and provided a method to manage proprietary material and labor rates.

Asset Health Strategy Committee
Alert Management Modernization – Phase 2 (2019-2020)

This project initiated enhancements to the Early Warning System to support easier access to equipment health data and support more informed operating decisions. The priorities identified in the 2018 assessment included modernizing alerts in the Railinc system and planning for the integration of those changes in customer systems through 2020.

Asset Health Strategy Committee
End-of-Train Device (EOTD) Utilization and Management Enhancements – Phase 2

This project extended EOTD owner visibility by enabling sharing of EOTD location for foreign devices on a handling railroad. Additional efforts progressed next-generation standards development for communications, hardware, inspection and repair, and asset management.

Chicago Planning Group
Clear Path Value Expansion

The 2019 Clear Path Value Expansion continues to increase velocity and efficiency in the corridor through complete integration of railroad dispatch data in the new message format, delivering enhancements to several components of the Clear Path System, and advancing improvements in lineup data quality.

AAR GIS Committee
Location Management – Phase 3

The third phase of Railinc’s location management work supported collaborative efforts to improve safety and increase network efficiency through industry-wide GIS data sharing capabilities, including the rollout of the GIS change management solution, providing version updates to Clear Path and other industry applications.

Equipment Assets Committee
Automated EOT Settlement through Railroad Clearinghouse – Phase 2 – EOT Hire Decision System (2019-2020)

Phase 2 of this effort to automate the settlement of EOT liability provides an interface for handling any exceptions remaining after the completion of Phase 1. Completion of all three phases resulted in a fully automated and centralized settlement process.

Train Control Communications and Operations Committee (TCCOC)
Monitoring and Analysis of the Integrated Network – Core Data Exchange (MAIN-CDX)

This accelerated RPSWC project supported a more efficient diagnostic process by providing a technology platform for railroads to request and receive the necessary data from other railroads to assist in Positive Train Control (PTC) interoperability. This project improved railroad operations, reduce support costs, and reduce train delay. A peer-to-peer data flow solution was designed in 2018 and developed in 2019 for all railroads that choose to integrate.

Train Control Communications and Operations Committee (TCCOC)
PTC – Interoperable Lifecycle Management – Phase 1

The 2019 ILM project centralized the PTC system release and documentation process to create efficiency and cost savings. A master workflow platform was developed to enable the industry to trace PTC standards requirements, and manage interoperable configuration items (CI) release dependencies and standards to eliminate non-functional system conditions – eliminating the need for every railroad to analyze every configurable item and requirement change in every release of the system.

Revenue Pipeline Task Force
Accelerate Funding by Shortening URRWIN Settlement

This project shortened Unique Railroad Revenue Waybill Identification Numbers (URRWIN) settlement to 20 days (currently 30 days), creating a higher likelihood of settling before the month is out and supporting the receiving of funds more quickly.

Asset Health Strategy Committee
Air Slip Support for Regulatory Modernization

Allows for more consistency in mileage data, supporting regulatory modernization efforts. This is achieved through improved data analysis, data quality and development work for utilization of movement and location events to achieve the electronic air brake slip (eABS) and mileage.

Asset Health Strategy Committee
Equipment Failure Analysis (EFA) Value Expansion 2020

Allows the industry to prioritize critical maintenance work to reduce derailments by generating new derailment data streams and improving analysis of derailment data. This project will complete the electronic data reporting of MD-12 (axle) and MD-500 (side frame/bolster) data, work with the Wheels, Axles, Bearings & Lubrication Committee (WABL), Coupling Systems and Truck Castings Committee (CSTCC), and the Asset Health Strategy Committee (AHSC) to facilitate industry action when trending patterns of component and equipment failures are identified.

Asset Health Strategy Committee
Detector Quality Monitoring – Phase 2

Improves the data quality for wayside detector data, which drives maintenance decisions to increase safety. This continues the work from 2019 ⁠– adding data validation capabilities to the inspection quality platform. The system will continue to monitor detector data and inform detector owners of potential issues.

Asset Health Strategy Committee
Technology-Driven Train Inspection – Phase 2 of 2

This project will share images from machine vision systems to support and enable algorithm vendors to more quickly access images to develop new algorithms to address problems. This project will create a platform for sample images to be persisted, based on agreed standards.

Asset Health Strategy Committee
Multi-Level Pool Billing (MLPB) Value Expansion 2020

This project will reduce MLPB monthly billing delays by automating exception handling, correcting data inputs, improving reporting and system edits and enabling pool operators to view multi-level rack asset health status.

Asset Health Strategy Committee
Component Tracking – Cushioning Units

Allows the industry to track cushioning unit changes and repairs, which improves repair visibility and component performance analysis. This project is capturing and reporting cushioning units applied to equipment working with the Equipment Engineering Committee and the Asset Health Strategy Committee.

Asset Health Strategy Committee
Alert Management Modernization – Phase 2 of 2

Improves shop and repair efficiency by better identifying car and component issues through the early warning system. This project will continue railroad integration of Railinc system changes to alert systems that include equipment level tracking, location on car and prioritization of equipment alerts.

Asset Health Strategy Committee
End of Train Device (EOT) Settlement Automation and Management Enhancements

Delivers reduced cost and increased accuracy to EOT settlement participants by automating the process all the way through settlement in the Railroad Clearing House (RCH). Additional projects will improve EOT device visibility, which allows EOT managers to reduce EOT costs and increases EOT utilization.

Asset Health Strategy Committee
Locomotive Management and Utilization Enhancements – Phase 1 of 2

This project will extend capabilities to share configuration, status, and defect information for foreign locomotives online as well as share PTC compliance and locomotive capabilities electronically as specified in bilateral run-through agreements (Phase 2 will include work to provide more detailed mechanical defect codes).

Asset Health Strategy Committee
Bad Actor Identification Improvements

The 2020 Bad Actor Identification project allows the industry to reduce repeat line of road failures by isolating the equipment that requires repair. It also continues to work with the Brake Systems Committee (BSC) to enhance the algorithms that identify conditions that result in failures with no cause.

Asset Health Strategy Committee
Clear Path Integration and Sustainability

This project will complete work on existing Clear Path capabilities by leveraging data sources and solutions across the Clear Path toolset, ensuring the sustainability of the Clear Path System through the automation of change management and data quality measures and supporting improved user adoption and railroad business process integration in the Chicago Terminal.

Asset Health Strategy Committee
Chicago Planning Group (CPG) Technology Advancement Program – Design Plan

Examines potential additional value enhancements for the Chicago Terminal, including: mobile device support, outbound data services and potential system integration of EDI 418s.

Asset Health Strategy Committee
Location Management Implementation Continuation (2020-2021)

Supports initiatives that lead to regulatory modernization, customer visibility, and improved operational decision making. This project is a continuation of the multi-phased program to enable industry-wide GIS data sharing capabilities between Class I railroads, improve quality of GIS data and provision GIS sustainability to Class I railroads and other industry applications.

Asset Health Strategy Committee
PTC – Interoperable Lifecycle Management (ILM) – Phase 2

The 2020 ILM project will enhance the 2019 ILM master workflow platform to support interoperable PTC system release management, interoperable change management, interoperable configuration management and knowledge documentation. It will also include interoperable PTC requirements management and industry test management functions.

Asset Health Strategy Committee
PTC – Monitoring and Analysis of the Integrated Network – Core Data Exchange (MAIN-CDX) Expansion

Increases velocity by allowing railroads to exchange the necessary diagnostic data with each other to assist in analyzing and solving PTC interoperable failure instances. The MAIN-CDX project provides a centralized data-sharing platform for all interoperable train control-equipped railroads. The 2020 project leverages the foundation established in 2019 with additional capabilities enabling railroads to push relevant PTC data to receiving railroads and augmenting PTC data with other industry system data. Additional integration methods, such as webservices, will also be made available to the industry.

Asset Health Strategy Committee
Loading Authority (Circular OT-57) – Phase 2 of 3

Enhances efficiencies and cost savings by simplifying the communications process between railroads and equipment owners. This is the second project phase of three for developing a new loading authority system that's in accordance with the new AAR Circular, OT-57. The project will allow for communications between railroads and equipment controlling entities or equipment owners and improve the interaction with the industry's contact management system, FindUs.Rail.

Asset Health Strategy Committee
Forward and Store 8010 EDI Upgrade

This project will update the forward and store system to be compliant with the EDI 8010 rail standard, which allows the industry to utilize industry-requested changes and federal regulatory requirements to the EDI 417 (waybill) and EDI 421 (trip plan) message types. The changes are collected over a two-year period from the industry to meet changing business needs and improve communications between carriers.

Asset Health Strategy Committee
Rail Document Interchange Value Expansion

Creates cost savings through electronic data sharing. This project will expand the usage of the file sharing platform known as the Rail Document Interchange (RDI) into the Freight Loss Data Exchange (FLDX) to turn it into a paperless process.

Asset Health Strategy Committee
Rate EDI Network (REN) Value Expansion (2020-2021)

Enhances ease-of-use and contributes cost savings through electronic data sharing. This project will enhance the Rate EDI Network (REN) application to increase the automated flow of rate data between industry partners, including short lines.

Hear From Our Team

Hear From Our Team
Our talented Data Scientist, Business Analyst and Technical Teams all came together to focus in like a laser on eABS, which is an extremely important industry initiative. It shows the collaboration we have at Railinc, where these different people all brought their passion, tenacity, skills and high IQ’s to develop an innovative solution to a complex problem that should pay dividends for years to come.
- Mark Hawkins
Railinc Product Manager

Railinc Business Solutions

Railinc Business Solutions

Railinc’s Commercial Business Unit develops valuable solutions for the freight rail industry that enable operations that are safer, more efficient, and helps rail gain transportation share.

We work hard to understand our customers’ pain-points and goals, and then we develop world-class solutions to address those needs. In 2020, the group will continue to work closely with customers and use the insights generated to improve our current offerings and to find completely new growth areas. We are very excited about our Car Repair Management System (CRMS) and about our advanced data science capabilities.

Revenue Growth
11% Revenue Growth
Revenue Growth
$33 million Revenue Total
Revenue Growth
4.34 out of 5 Customer Satisfaction Average Score for Commercial Business Solutions


RailSight services
RailSight services leverage more than 11 million daily events provided by 570+ rail carriers across North America.
  • On-demand and historical tracing options
  • Exception management, mapping and reporting
  • Standard and customized operating/historical analytics
  • Flexible connectivity, from EDI and FTP to MQ and APIs
  • An easy-to-use, single-source solution with no IT setup or capital investment required
RailSight Track & Trace Comprehensive tracking and tracing solution with the most accurate view of traffic on the North American rail network
RailSight Monitor Monitoring of shipments and equipment allowing business to act on issues before they impact operations
RailSight Demand Trace On-demand equipment queries for more informed decisions and better planning
RailSight Reports Decision support products delivering insight by integrating a variety of data sources and leveraging artificial intelligence and machine learning tools.
Alerts Near real-time exception reporting through email notifications, providing immediate visibility into key shipment scenarios

Car Repair Management Services

Car Repair Management Services

Railinc’s Car Repair Management Services (CRMS) provides an automated service that ensures companies that maintain their own asset management system remain compliant with AAR rule changes. CRMS is also used by regional railroads as a complete car repair solution. The products’ goal is to increase customer margins and productivity by automating repetitive tasks, and continually adding new features to expedite yard processes, provide analytic reporting, and move cars quickly from inbound inspection to release to service. In 2019, a second Class I railroad integrated to Railinc’s Car Repair Management Services.

Data & Validation Web Services Automated web services that ensure your inhouse car repair application remains compliant with all AAR rule changes
Online Equipment Health Report A one-stop, one-step module to view the equipment health and Umler information for a list of cars.
Car Repair and Auto Ramp Pool Billing A complete solution for freight car repair or multi-level pool billing with automated submission to the Data Exchange.
Back Office Management Automated accounts receivable invoicing and accounts payable auditing and management.

Railinc: By The Numbers

Railinc: By The Numbers

Line of Road Failures Prevented with Help from New Bad-Actor Algorithms


Updates in Umler During 2019


Average Number of Air Slips Reported to Railinc Daily


Rail Equipment Registered in Umler


Daily Railcar Movement Events Received from Railroads


Messages Processed Through Railinc Messaging Service in 2019

2019 Net Promoter Score
Customer Loyalty Rating

Hear From Our Team

Hear From Our Customers
Thank you guys for all your support on my requests. So glad and proud to work with you.
- Railinc Customer
Railinc's customer support and knowledgeable staff is critical for the railroad industry in Canada, USA, and Mexico.
- Railinc Customer

Work with a Purpose

Work with a Purpose

Keeping North American Freight Rail Moving.

Railinc’s business is keeping the businesses of North America on track and moving forward. Our contribution to the safety and efficiency of the freight rail fleet gives Railinc employees a strong purpose for the work they do every day. Watch this video to hear what that means to them and why they love working at Railinc.

“It feels fantastic that what we’re doing is having a positive impact on other people’s lives.”
- Robert Redd
Railinc Sr. Release Engineer

Our Leadership

Our Leadership


E. Allen West E. Allen West President and Chief Executive Officer
Yates Parker Yates Parker Vice President, Operations and Chief Financial Officer
Treadwell Davison Treadwell Davison Vice President, Strategy and Central Services
Steve Hinkson Steve Hinkson Director, Corporate Communications
Cathelene Thomas Cathelene Thomas Chief of Staff
Joan Smemoe Joan Smemoe CIO, Vice President of Information Technology
Chip Summey Chip Summey Director, Asset Services
Mika Majapuro Mika Majapuro Director, Product Management
Jerry Vaughn Jerry Vaughn Director, Interline Services

Board of Directors

Kathleen Brandt CSX Corp.
Senior Vice President & CIO

Fred Ehlers, Chair Norfolk Southern Corp.
Vice President, Information Technology & CIO

Wayne Godlewski Kansas City Southern
Vice President, Operations Support & CIO

Ian Jefferies Association of American Railroads
President & CEO

Muru Murugappan BNSF Railroad
Vice President, Technology Services & CIO

Mike Redeker Canadian Pacific
Vice President & CIO

Todd M. Rynaski Union Pacific Corp.
Vice President and Controller

David Trent Canadian National Railway
Vice President and Chief Digital Officer

E. Allen West Railinc Corp.
President & CEO



Contact Us

Railinc Corporate Office
7001 Weston Parkway Suite 200
Cary, N.C. 27513

Railinc Customer Success Center

Email Railinc CSC ›

2018 Railinc Annual Report 2018 Railinc Annual Report View Online Now ›
2017 Railinc Annual Report 2017 Railinc Annual Report View Online Now ›
2016 Railinc Annual Report 2016 Railinc Annual Report View Online Now ›
2015 Railinc Annual Report 2015 Railinc Annual Report View Online Now ›
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