The Equipment Quality Reporting (EQR) system tracks cars rejected by shippers and identifies the root cause. EQR captures reject data and transmits the relevant information to Class I railroads and equipment owners, ensuring that both the carrier's internal systems and Railinc's systems record the reject data.
With EQR, industry participants can properly identify and minimize handling of bad-ordered equipment. Railinc is currently working with its railroad partners to populate EQR with equipment quality data.
To access Equipment Quality Reporting, go to the Single Sign-On portal on Railinc's home page. Follow the instructions to register or log in. Contact the Railinc Customer Success Center by email at firstname.lastname@example.org or by phone at 877-724-5462 with questions. Users must also be registered in Railinc's FindUs.Rail.