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President
Railinc continued to create extraordinary

value for the freight rail industry in 2024

"The Railinc team showed an unwavering commitment to reaching our goals in 2024, and ended another year with a remarkable record of achievement. Despite adversity, the team was able to build on previous successes, providing reliable, stable solutions to the industry. As we turn to the next set of challenges, we are excited to continue looking for ways to add value on behalf of, and in partnership with, our customers."

Allen West

President & CEO of Railinc

Building the Industry’s Future

Railinc’s applications are deeply embedded in the North American freight rail industry, from trip origination to final settlement. You will see just a few of these critical applications that received impactful updates in 2024.

View Our Progress

A Reliable Partner

Two Billion Messages Processed Through the Railinc
Messaging Service, Including:

  • Bills of Lading

    0

  • Train Sheets

    0

  • Revenue Waybills

    0

  • Equipment Movement Events

    0

  • Operational Waybills

    0

  • 100%

    Uptime Across 13 Critical Applications

  • 2 Billion+

    Messages Sent Through Railinc Messaging
    Service

  • 36M+

    Train Passes Received by EHMS

  • ~10,000

    Detectors Providing Equipment Information to Railinc

Support You Can Count On

Railinc’s award-winning Customer Success Center (CSC) has provided Tier I support to our customers since the earliest days of the company. Customer success specialists are often the first point of contact for customers when they are experiencing an issue – from password resets to application permissions requests, to equipment conflict resolutions and beyond.

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  • 0

    Closes 5,000 tickets
    per month

  • 0

    Maintains a 98.8% satisfaction score
    Nearly 20% higher than the average across all industries

  • 0

    90.8% of Tickets are Closed
    within 48 hours

Feedback from our Customers

An Award Winning Team

clay

Railinc Named a 2025 Best Places to Work in IT Winner

Computerworld

Railinc ranked no. 13 among small organizations as one of the Best Places to Work in IT, which recognizes the top organizations that challenge their IT members while providing great benefits and compensation.

clay

Clay Congleton Receives Rising Stars Award

Progressive Railroading

Clay Congleton, the leader of Railinc’s Customer Success Center, was named an industry Rising Star by Progressive Railroading for her contributions to building success at Railinc and in the industry through recruiting, training, and supporting talented team members.

See All Awards
translogo

A Year of Innovation

To develop predictive insights, the TransmetriQ team applies deep rail knowledge and data science expertise. Working closely with customers, we define needs, build solutions that solve pain points, and release iterations rapidly.

Discover TransmetriQ

Looking Ahead to

2025

Each year, Railinc works in close coordination with the AAR's Railinc Committee and various AAR committees to identify programs that will ensure the highest value from industry investments.

Plans for 2025