Railinc has announced that use of its RailSight intermodal and railcar data services, software applications, and analytics insights solutions has grown to include eight of North America’s 10 largest third-party logistics (3PL) providers, as well as all 10 of the largest private railcar fleet owners in North America.
Railinc created and developed RailSight as a suite of “Data as a Service” (DaaS) and “Software as a Service” (SaaS) cloud-based solutions that deliver value to the rail industry through its high-quality rail shipment, intermodal and rail management data feeds. RailSight is the freight rail industry’s most complete, single-source rail shipment visibility platform and enables users to adapt to changing business conditions and enhance business performance with the most comprehensive and timely shipment location messages and dynamic ETAs.
The latest rail and intermodal container shipment locations are reported to and aggregated by RailSight from more than 560 railroads across North America. RailSight reporting and exception management tools empower customers to more efficiently manage deliveries and expectations, production schedules, staffing, and inventory through a flexible, near real-time data delivery framework. RailSight supports a wide range of data formats and connectivity options, including legacy EDI, FTP, SFTP, MQ, Web Services and APIs.
“Because RailSight provides an unmatched level of detail and scope of rail visibility events across the U.S., Canada and Mexico, we have been steadily gaining adoption among a growing base of corporate consumers of this information,” said Chuck Hieronymi, Railinc’s director of business solutions. “We’re proud to be trusted with the critical task of supplying operating and supply chain data to the owners of major private railcar fleets, global 3PLs, shippers, and other participants in the North American rail system.
“We understand that in today’s competitive digital marketplace, we must continuously identify and deliver improved data quality and data delivery processes that can handle the increasing complexities of global supply network management,” Hieronymi said.
Railinc and the RailSight team are also leading the way in customer experience and satisfaction. Railinc registers a Net Promoter Score of 61, which places the company in the reputational ranks of such well-known brands as Southwest Airlines, Netflix and Google.
Railinc is a major employer of information technology professionals, ranking 11th in a Triangle Business Journal survey of software developers in North Carolina’s Triangle region—internationally known for its technology and scientific communities.
“RailSight’s historically high customer retention rates and our outstanding customer-satisfaction scores are all made possible by our dedicated Railinc team, our commitment to operational excellence and continued focus on our customers’ success,” Hieronymi said.
—Railinc Corporate Communications