The Railinc Customer Success Center (CSC) provides reliable, timely and high-level support for Railinc customers. Specialists are available to answer calls and respond to emails from 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, and provide on-call support via pager for all other hours to ensure support 24 hours a day, seven days a week.
Contact CSC to get help with anything related to Railinc products and services. It is your one-stop shop for providing assistance or routing your request to the appropriate team.
Railinc Customer Success Center
For your convenience, we offer a variety of ways to contact the Railinc Customer Success Center:
- Contact us toll-free by phone at (877) RAILINC (1-877-724-5462)
- Send an email directly to csc@railinc.com
- Use the form below to provide detailed information for your request
Railinc Accounts Payable and Contracts
To contact Railinc's accounts payable department, please send an email to AccountsPayable@railinc.com.
To contact Railinc's contracts department, please send an email to Legal@railinc.com.