A stint in Railinc's Customer Success Center (CSC) can help you keep your career moving and build the foundation for growth within the company. About 22 percent of our work force started their Railinc careers as a member of the CSC team.
Today, former CSC specialists hold positions including business analyst, manager of product support, product development manager and customer relations analyst.
Meet some of our former CSC specialists below and find out what they're doing now and how their CSC experience helped them to grow.
Mike | Senior QA Engineer
Mike joined Railinc as a customer success specialist in 2004 and, after two years, moved into a software developer role on a team that handled maintenance on dozens of applications. Today, he serves as a senior QA engineer, working with a team of software engineers as they work on equipment registration and safety-related products for the freight rail industry. Meet Mike.
Drew | Product Support Manager
Joining CSC was daunting at first for Drew. New team members go through an intensive 90-day training period, learning about Railinc products, processes and the industry. Today, he manages the product support team for critical Railinc products that help keep trains moving across North America. Meet Drew.
Sarah | Manager, Business Project Management Office
When Sarah came to Railinc’s CSC team in 2015, she knew that she was joining a company that invests in its people. Today, as a manager in the Project Management Office, she plays a key role in nurturing customer relationships, identifying customer trends and leading projects to ensure accurate pricing. Since coming to Railinc, she has earned her certified associate in project management certification. Meet Sarah.