When Clay joined the CSC in 2019, she knew it was going to be a great place for growth. Clay was promoted to customer success manager in 2021, where she oversaw the hiring of new CSC team members and their 90-day training period. She now acts as a product manager for enterprise and customer experience teams.
More than a Support Role
There are training and education opportunities around every corner. I learned Python and SQL in my first 90 days, and I never had any experience with them before. In the CSC role, you have the opportunity to do so much more than answering phone calls and emails. You don’t really see many companies that offer extra projects like that.
"In the CSC role, you have the opportunity to do so much more than answering phone calls and emails."
Collaboration-Focused Culture
People are always open to suggestions and working with you. When there is a larger issue and you can’t figure it out alone, there is someone willing to hop on a Zoom call to work it out together. There are many people who have been in your shoes who are willing to help. Over 20 percent of the company started in the CSC role, so there are plenty of people who know where you’re coming from. Even before I started, I spoke with people who said they loved Railinc because everyone is so collaborative.
Starting in CSC is an Advantage
The biggest advantage to starting out in CSC is learning about and getting trained on every product and service Railinc offers before moving on to a different team. If you start on a specific product team, you only learn about that one. When you want to move into the next role or switch teams, you won’t even have the fundamental understanding of the other team you’re trying to join. Whereas if you start with CSC, you’ll have basic knowledge of the majority of our products and services.
Railinc Keeps Your Career Moving
We're always looking for the next great CSC team member! Click here to apply.