Carrie joined Railinc's Customer Success Center (CSC) team in 2012 because she knew she could move up. Today, she works as a senior product manager for the team that manages the Equipment Advisory system and the Damaged and Defective Car Tracking system, two critical rail industry products. Her CSC experience, she said, gave her insights into the customer experience she wouldn't have had otherwise and helps her do her job better.
Looking for Advancement Opportunities
Before Railinc I worked in customer service in life insurance and investments for four and a half years. I applied here knowing that they valued employees and promoted from within. CSC was my stepping stone. I knew that if you worked hard and learned your products and customers, you could advance. CSC gave me opportunities to work with other groups, get to know the managers at the next level and get my foot in the door.
Learning Quickly, Collaborating Across the Company
Working in CSC ingrains in you how to learn quickly and how to collaborate. You aren't going to know the answer to every customer question so you end up working with your CSC colleagues or others within Railinc to solve those challenges. That helps you learn things quickly and build your network within the company. I've always been comfortable here asking others for help, and everyone is always willing to take a few minutes to help. They know that the more time you invest in your CSC team, the better they can serve customers.
"CSC was my stepping stone. I knew that if you worked hard and learned your products and customers, you could advance. CSC gave me opportunities to work with other groups, get to know the managers at the next level and get my foot in the door."
Developing Confidence That Helps You Grow
I was the SAS person for the team when I was in CSC. I didn't know SAS, but I worked with my manager to learn how to tweak existing code to meet our needs. I rewrote guides for how to onboard a new CSC team member that included information on SAS. It was very basic stuff, but that knowledge of SAS helped me move up. I was not afraid to get into SAS and play with the code. To me, it was a challenge. Getting that experience and learning the different Railinc applications gave me a strong baseline of knowledge. That helped give me the confidence to go for my current job. If there was something I didn't know, I knew I could learn it.
Railinc Keeps Your Career Moving
We're always looking for the next great CSC team member! Click here to apply.