Users of Damaged and Defective Car Tracking (DDCT) can easily update, retrieve, and share information in a timely manner. DDCT interfaces with many of Railinc's products for a near-seamless experience that facilitates better equipment management, improved rail safety, and reduced administrative costs.

Damaged cars are handled in accordance with AAR Interchange Rule 107, and defective cars are handled in accordance with AAR Interchange Rules 1, 96, and 108. AAR Interchange Rule 95 is used for any damaged equipment that can be returned to service.

Demos and webinars below provide overviews of the most recent DDCT updates.

DDCT Task Demos and Webinars

Railinc has developed a series of online training demos to help railroads, equipment owners, repair shops and pre-trip, scrap and storage locations learn how to use the Damaged and Defective Car Tracking (DDCT) system. The DDCT system affects the reporting, documentation and management of damaged and defective equipment under AAR rules 1, 95, 96, 107 and 108. The demos below cover how to use the DDCT system for each of these rules. For more information, you can also review the DDCT User Guide.

NOTE: Please turn on your speakers to hear the presentations.

DDCT Training Resources

Railinc has a complete curriculum of training activities and resources, including web demos and webinars, to help railroads, equipment owners and repair shops learn to use the DDCT system effectively. Training activities and resources include:

Online Web Demos. The training demos in the DDCT Task Demos section cover a wide range of critical DDCT functions including Rules 1, 95, 96, 107 and 108 and are available above.

User Guide and Documentation. Railinc offers the DDCT User Guide and documentation such as the FAQs linked below to help you learn about the DDCT system.

DDCT User Group. The DDCT User Group is a community where DDCT users can stay informed about system updates and news, share ideas for enhancing the system, get their questions answered and learn best practices from Railinc experts and industry peers. Here are the steps you need to take to join the DDCT User Group:

  • Log in at www.railinc.com using your Railinc Single Sign-On (SSO) password and ID.
  • In the User Services box on the left side of the Launch Pad screen, click the "View/Request Permissions" link.
  • Click the "Request" box next to DDCT User Group Site, choose "DDCT User Group Site" on the next screen and click "Submit."

Railinc Support. The Railinc Customer Success Team is available to answer questions, help you become familiar with common tasks and troubleshoot difficult situations as you learn and become engaged with the DDCT system. For questions about the DDCT system or to get help setting up your account, please contact the Railinc Customer Success Center at 877-724-5462 or by email at csc@railinc.com.

Webinars. Railinc has held occasional webinars to help railroads, equipment owners and repair shops learn more about the Damaged and Defective Car Tracking (DDCT) system. The DDCT system affects the reporting, documentation and management of damaged equipment under AAR rules 1, 95, 96, 107 and 108. Slides from past webinars are listed below.

  • Introduction to DDCT: This webinar provides an overview of the DDCT application including incident lifecycles, user functionality, and the role of FindUs.Rail in the DDCT application.
     
  • DDCT Car Hire: Tailored specifically for people involved in the car hire process, this session covers car hire rule changes, car hire calculations for DDCT incident cars, and how to interpret car hire messages.
     
  • Basic DDCT Processes: This webinar demonstrates the basic process flow of the incident life cycle within DDCT including incident creation, requesting/providing disposition, creating defect cards and shop repairs.
     
  • Car Mark Owners and DDCT: This webinar focuses on the tasks and benefits of DDCT specifically for Car Mark Owners. Topics include permissions, FindUs.Rail and notifications, requesting access, querying, incident lifecycle, ADV process, unexpected arrival process, salvage value process, early warning and helpful tips.
     
  • Handling Carriers and DDCT: This webinar focuses on the tasks and benefits of DDCT specifically for Handling Carriers. Topics include incident types, FindUs.Rail, Rule 107 walkthrough, creating a standalone defect card and helpful tips.
     
  • Repair Shops and DDCT: This webinar focuses on the tasks and benefits of DDCT specifically for Repair Shops. Topics include repair history, reporting equipment on hand, reporting repairs, the unexpected arrival process, and helpful tips.
     

Get Started with DDCT

This overview summarizes the requirements to begin using the Damaged and Defective Car Tracking (DDCT) system. Refer to DDCT Training Resources for links to detailed demonstration videos and other training resources.

The following requirements must be met to use DDCT:

  • Railinc Company Identifier

    Register for a reporting mark, or Railinc Company ID, using the Railinc Onboarding Application. There is a one-time setup charge for registering a company ID with Railinc.

  • Railinc Single Sign-On Account (SSO)

    To access DDCT, go to the Single Sign-On portal on Railinc’s home page. Follow the instructions to register or log in. Contact the Railinc Customer Success Center by email at csc@railinc.com or by phone at 877-724-5462 with questions.

  • FindUs.Rail

    Industry rules require all DDCT users to register in FindUs.Rail before they can receive permission to access the system. For car owners to send cars to a shop within DDCT, each shop must exist as a contact within FindUs.Rail and have a valid SPLC code. After SSO registration is complete, contact your FindUs.Rail Company Administrator to make appropriate updates. If there isn't an administrator, you can request to be your company's administrator via the Railinc Launch Pad.

DDCT Access

After completing your registration in FindUs.Rail, you must request access to the DDCT system. Your company's DDCT Company Administrator will grant the required permissions to access DDCT. If your company does not have a DDCT Company Administrator, Railinc will assign this role to the first contact for the company.

Communicate with Your Team

The DDCT system touches many users at different steps in the process. Share with your team all DDCT-related information, including special training events, the DDCT User Guide, training demos, and any other information required to make this system a success. Visit the DDCT Training section for links to training resources.

Ongoing Training Opportunities

Railinc provides ongoing DDCT training activities and resources including webinars. Railinc strongly encourages all users to join the DDCT User Group to receive regular updates. Visit the DDCT Training section to join.